Jira Service Management

{"xsrfToken":"9f2a9ba453bce6e92f4f96753f6af1f414764c7a_lout","branding":{"id":"1","key":"demo","name":"Authvia Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/68913a56-e4db-4145-9fb5-bbbf0186e2ab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4OTEzYTU2LWU0ZGItNDE0NS05ZmI1LWJiYmYwMTg2ZTJhYiI6WyJyZWFkIl19LCJleHAiOjE3MDE5MDcyNzksIm5iZiI6MTcwMTkwNjY3OX0.nnU07BiXvHB5JTPTRdxOCslg8-KrKrKCzG9iZc0-daA&client=150d9a86-d37f-4c2c-b195-dde47f23703d&mode=fit","logoId":"68913a56-e4db-4145-9fb5-bbbf0186e2ab","isLogoAvailable":true,"helpCenterTitle":"Let us know how we can help!","sharedPortalName":"AuthVia Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Let us know how we can help!","sharedPortalName":"AuthVia Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a1834","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"Authvia Technical Support","description":"<p>Contact Authvia Technical Support for assistance with troubleshooting or API needs.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"31","name":"API Access","descriptionHtml":"","callToAction":"API Access","introHtml":"<p>If you're looking to access and utlilize our APIs for your business or a client, request access to our APIs.</p>","icon":10563,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"29","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Let us know if you see something that could be better, or make your life easier.</p>","icon":10498,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"28","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>You can make a request for anything from assistance, API setup, billing issues or problem with a specific payment.</p>","icon":10574,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[1],"key":""},{"id":"34","name":"Zapier Access","descriptionHtml":"<p>Please sign up for an Authvia account: <a href=\"https://app.authvia.net/setup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.authvia.net/setup</a> before submitting your request for Zapier credentials.</p>","callToAction":"Zapier Access","introHtml":"<p>If you're looking to access and utilize Zapier with Authvia for your business or a client, please request access.</p>","icon":10578,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[1],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10554,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"35","name":"Operations","descriptionHtml":"","callToAction":"Operations","introHtml":"","icon":10467,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[34,31,29,28],"4":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8d138d0d-d93a-3063-8b1b-60c5703d1030","appLinkName":"System Confluence","appLinkUrl":"https://authvia.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://authvia.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://authvia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE5MDc4NzksIm5iZiI6MTcwMTkwNjY3OX0.ymuOmANRVthIP89jdWUjHjAz78H3OmoQg_oCkMo4ufY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"150d9a86-d37f-4c2c-b195-dde47f23703d","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10001,"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"<p>You can make a request for anything from assistance, API setup, billing issues or problem with a specific payment.</p>","instructions":"","icon":10574,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Quick and easy description of what you need, we can quickly identify.","descriptionHtml":"<p>Quick and easy description of what you need, we can quickly identify.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Additional details of your request. More detail will help us","descriptionHtml":"<p>Additional details of your request. More detail will help us</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Upload anything you think will be helpful for us.","descriptionHtml":"<p>Upload anything you think will be helpful for us.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/28","calendarParams":{"firstDay":0,"date":"2023-12-06T15:51:19-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8d138d0d-d93a-3063-8b1b-60c5703d1030","appLinkName":"System Confluence","appLinkUrl":"https://authvia.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://authvia.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://authvia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE5MDc4NzksIm5iZiI6MTcwMTkwNjY3OX0.ymuOmANRVthIP89jdWUjHjAz78H3OmoQg_oCkMo4ufY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"150d9a86-d37f-4c2c-b195-dde47f23703d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fauthvia.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0NmU3MmI4N2NlN2VkZTJkNjBkMmQ3YWU1NzE1ZTRlMjhiMzY0YWYyMDFkZDY2NmUzNjUwODNlNzA4NDczZThlIiwiaXNzIjoiNmM2ZWQyMGMtYjgyNC0zM2MxLThjNWUtMmIwYTMxNWI0YWFkIiwiY29udGV4dCI6e30sImV4cCI6MTcwMTkwNzU3OSwiaWF0IjoxNzAxOTA2Njc5fQ.Y-MdREzTuUjyB1BT3YrUR6uVTu6VSyz8GwlmxoCe7GE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZjNmVkMjBjLWI4MjQtMzNjMS04YzVlLTJiMGEzMTViNGFhZCIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMDAxIn19fSwiZXhwIjoxNzAxOTA3NTc5LCJpYXQiOjE3MDE5MDY2Nzl9.3DYMWgMbVPc1xJrCoPUvzCS7cZwIK5AfZpCXu87uAJU\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"28\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://authvia.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}