AuthVia Support Portal
  1. AuthVia Support Portal
  2. Authvia Technical Support

Support

Required fields are marked with an asterisk*

Quick and easy description of what you need, we can quickly identify.

Additional details of your request. More detail will help us

Drag and drop files, paste screenshots, or browse

Upload anything you think will be helpful for us.

Powered by Jira Service Management
{"xsrfToken":"5f905908e5bca4d82105e3f554879c017b056014_lout","branding":{"id":"1","key":"demo","name":"Authvia Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b5ddae71-3ba5-403b-b8d8-d9b62fbf9248/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1ZGRhZTcxLTNiYTUtNDAzYi1iOGQ4LWQ5YjYyZmJmOTI0OCI6WyJyZWFkIl19LCJleHAiOjE3NTI4NDg2NzksIm5iZiI6MTc1Mjg0ODA3OX0.Gv3NCPTTbzUEYWCFK26vhjiqsjtKBKaQ7B3ldMVSEBM&client=150d9a86-d37f-4c2c-b195-dde47f23703d&mode=fit","logoId":"b5ddae71-3ba5-403b-b8d8-d9b62fbf9248","isLogoAvailable":true,"helpCenterTitle":"Let us know how we can help!","sharedPortalName":"AuthVia Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Let us know how we can help!","sharedPortalName":"AuthVia Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTI4NDg2NzksIm5iZiI6MTc1Mjg0ODA3OX0.O-Le4352_F41U6JXeAqp4e6KJPcMUIxL4UUuIbaD-NU&client=150d9a86-d37f-4c2c-b195-dde47f23703d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"Authvia Technical Support","description":"<p>Contact Authvia Technical Support for assistance with troubleshooting or API needs.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"31","name":"API Access","descriptionHtml":"","callToAction":"API Access","introHtml":"<p>If you're looking to access and utlilize our APIs for your business or a client, request access to our APIs.</p>","icon":10563,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"29","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Let us know if you see something that could be better, or make your life easier.</p>","icon":10498,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"28","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>You can make a request for anything from assistance, API setup, billing issues or problem with a specific payment.</p>","icon":10574,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[1],"key":""},{"id":"34","name":"Zapier Access","descriptionHtml":"<p>Please sign up for an Authvia account: <a href=\"https://app.authvia.net/setup\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://app.authvia.net/setup</a> before submitting your request for Zapier credentials.</p>","callToAction":"Zapier Access","introHtml":"<p>If you're looking to access and utilize Zapier with Authvia for your business or a client, please request access.</p>","icon":10578,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[1],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10554,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"35","name":"Operations","descriptionHtml":"","callToAction":"Operations","introHtml":"","icon":10467,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[34,31,29,28],"4":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8d138d0d-d93a-3063-8b1b-60c5703d1030","appLinkName":"System Confluence","appLinkUrl":"https://authvia.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://authvia.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://authvia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4NDkyNzksIm5iZiI6MTc1Mjg0ODA3OX0.LNNMpzbb80KTEbT79bqULhZROz3t_UP0d9nw-FiPRb4","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"150d9a86-d37f-4c2c-b195-dde47f23703d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e5bdf321-a54b-4fcb-9f1e-a4ae089778f2","name":"Authvia APIs","categoryUrl":"https://authvia.atlassian.net/servicedesk/customer/portal/1/topic/e5bdf321-a54b-4fcb-9f1e-a4ae089778f2","createdAt":"1628877061075"},{"id":"5f247ea8-53a3-4c56-a27b-fc5c87a966cd","name":"Authvia Portal","categoryUrl":"https://authvia.atlassian.net/servicedesk/customer/portal/1/topic/5f247ea8-53a3-4c56-a27b-fc5c87a966cd","lastUpdated":"1648153457854","createdAt":"1648151396760"},{"id":"328ffd94-1dcb-4be3-a66b-dddfdde40b22","name":"Payrix","categoryUrl":"https://authvia.atlassian.net/servicedesk/customer/portal/1/topic/328ffd94-1dcb-4be3-a66b-dddfdde40b22","createdAt":"1596745173785"},{"id":"71c4d499-f90a-46eb-9e40-76cd2398d7f4","name":"Authvia for Salesforce","categoryUrl":"https://authvia.atlassian.net/servicedesk/customer/portal/1/topic/71c4d499-f90a-46eb-9e40-76cd2398d7f4","lastUpdated":"1744677795746","createdAt":"1605545491630"},{"id":"de579479-8855-4928-80a6-5c1983401730","name":"Authvia Payouts","categoryUrl":"https://authvia.atlassian.net/servicedesk/customer/portal/1/topic/de579479-8855-4928-80a6-5c1983401730","lastUpdated":"1704741616780","createdAt":"1704736324199"}]}},"reqCreate":{"id":28,"projectId":10001,"issueType":{"id":"10005","name":"Support"},"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"<p>You can make a request for anything from assistance, API setup, billing issues or problem with a specific payment.</p>","instructions":"","icon":10574,"iconUrl":"https://authvia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Quick and easy description of what you need, we can quickly identify.","descriptionHtml":"<p>Quick and easy description of what you need, we can quickly identify.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Additional details of your request. More detail will help us","descriptionHtml":"<p>Additional details of your request. More detail will help us</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Upload anything you think will be helpful for us.","descriptionHtml":"<p>Upload anything you think will be helpful for us.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/28","calendarParams":{"firstDay":0,"date":"2025-07-18T07:14:39-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8d138d0d-d93a-3063-8b1b-60c5703d1030","appLinkName":"System Confluence","appLinkUrl":"https://authvia.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://authvia.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://authvia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBkOWE4Ni1kMzdmLTRjMmMtYjE5NS1kZGU0N2YyMzcwM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4NDkyNzksIm5iZiI6MTc1Mjg0ODA3OX0.LNNMpzbb80KTEbT79bqULhZROz3t_UP0d9nw-FiPRb4","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"150d9a86-d37f-4c2c-b195-dde47f23703d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fauthvia.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0NmU3MmI4N2NlN2VkZTJkNjBkMmQ3YWU1NzE1ZTRlMjhiMzY0YWYyMDFkZDY2NmUzNjUwODNlNzA4NDczZThlIiwiaXNzIjoiNmM2ZWQyMGMtYjgyNC0zM2MxLThjNWUtMmIwYTMxNWI0YWFkIiwiY29udGV4dCI6e30sImV4cCI6MTc1Mjg0ODk3OSwiaWF0IjoxNzUyODQ4MDc5fQ.BXrf3KTwg8w6nJbwtTdh5duX68oBKESj0XQRRgqB-ZE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZjNmVkMjBjLWI4MjQtMzNjMS04YzVlLTJiMGEzMTViNGFhZCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2F1dGh2aWEuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvYXV0aHZpYS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVBQT1JUIiwiaWQiOiIxMDAwMSJ9fX0sImV4cCI6MTc1Mjg0ODk3OSwiaWF0IjoxNzUyODQ4MDc5fQ.w2pHn05InkSn6eYLkSS4hC0AqzRyCPrVj7jr8dEKk3c\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://authvia.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://authvia.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"28\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://authvia.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=authvia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5f905908e5bca4d82105e3f554879c017b056014_lout","baseUrl":"https://authvia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://authvia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"150d9a86-d37f-4c2c-b195-dde47f23703d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"60fc035c470c448581d3ed90bdab3ad8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}